ISO/IEC 27004
ISO27k-aligned security awareness service

ISO/IEC 27004:2009 Information technology — Security techniques ― Information security management ― Measurement


ISO/IEC 27004 concerns measurements relating to information security management: these are commonly known as ‘security metrics’ in the profession (if not in SC 27!). 

Scope and purpose

The standard is intended to help organizations measure, report on and hence systematically improve the effectiveness of their Information Security Management Systems.

It “provides guidance on the development and use of measures and measurement in order to assess the effectiveness of an implemented information security management system (ISMS) and controls or groups of controls, as specified in ISO/IEC 27001.  This would include policy, information security risk management, control objectives, controls, processes and procedures, and support the process of its revision, helping to determine whether any of the ISMS processes or controls need to be changed or improved.” 


The following sections are key:

  1. Information security measurement overview;
  2. Management responsibilities;
  3. Measures and measurement development;
  4. Measurement operation;
  5. Data analysis and measurement results reporting;
  6. Information Security Measurement Program evaluation and improvement.

Annex A suggests a template on which to describe a metric, while Annex B offers some worked examples.

The standard is quite detailed in terms of the mechanics of measurement processes.  It laboriously describes how to collect “base measures”, use aggregation and mathematical calculations to generate “derived measures”, and then apply analytical techniques and decision criteria to create “indicators” used for ISMS management purposes.  Unfortunately, it does not offer much guidance on which base measures, derived measures or indicators might actually be worth all this effort in terms of managing information security.

Status of the standard

Although ISO/IEC JTC1/SC 27 recognizes that metrics are an essential tool for managing an ISMS, the project that initially developed the standard had long and troubled history.  Hundreds of pages of comments from the national bodies were received even at the late FCD stage, few of which were resolved prior to publication: since guidance on security metrics was sorely needed, the standard was deemed ‘good enough’ to publish rather than delaying it still further.

The standard was first published in 2009.

ISO/IEC 27004 is currently being revised.  A new title has been proposed (“Information security management systems — Monitoring, measurement, analysis and evaluation”), linking the standard closely to clause 9.1 of ISO/IEC 27001.

The revised standard is at WD2 stage.

Personal comments

Some national bodies have expressed concern at linking this standard too closely and exclusively to ISO/IEC 27001.  An ISO27k ISMS does need metrics (thus 27001 should list 27004 as normative), but security metrics are of value even in the absence of an ISO27k ISMS.  A final decision on whether 27004 should also list 27001 as normative awaits an editors’ coordination meeting ... but it looks likely to go that way.

The use of ‘monitoring, measurement, analysis and evaluation’ in ISO/IEC 27001 is confusing and will probably need to be explained in 27004.

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